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Dear Customers,

In placing an order with us, it will be assumed that you have read and accept the conditions set out below.


PRIVACY POLICY


Your personal information is only used for the purpose of purchasing and accounting; it is never given away, sold or used for anything else. Period.


ORDERING


How-to-Order

Conditions:

re: ART and CRAFTS, i.e. all original works:

  • Available for retail sale only.
  • How-to-Order: Browse ART or CRAFT Gallery > select item, corresponding variant if required & quantity > add to your cart > rinse-and-repeat > proceed to check-out.
  • Please know we currently do not receive payment for hand-crafts and original art through the web shoppe; please contact us for PayPal payments and shipping details.
  • Ordering & purchasing may be done by phone, email or post, but is only at the discretion of Irish Celtic Illuminations; please contact us for details & instructions.

re: GIFTS, i.e. greeting cards, art prints, mounted art prints: 

  • Available for wholesale and retail sale.
  • How-to-Order: Wholesale customers will need a password to access wholesale price lists; please contact us for a private password and log-in to your account. 
  • Browse GIFTS Gallery or find Gift link in ART Gallery > select item, corresponding variant if required & quantity > add to your cart > rinse-and-repeat > proceed to check-out.
  • Purchases for Gifts are made through this website; payments are made via PayPal. Please contact us for PayPal payments and shipping details if required.
  • Ordering & purchasing may be done by phone, email or post, but is only at the discretion of Irish Celtic Illuminations, please contact us for details & instructions.

re: MERCHANT OPTIONS, i.e. all display stands & display stand accessories: 

  • All merchant wholesale orders are by Proforma Invoice only until other arrangements are agreed with Irish Celtic Illuminations
  • Merchandise displays and display accessories are sometimes in-stock, but usually these items are special ordered and drop-shipped directly to you from the manufacturer.
  • Merchant options are available for wholesale only.
  • Wholesale customers will need a password to access wholesale price lists; please contact us for a private password and log-in to your account.
  • How-to-Order: Browse GIFT or MERCHANT OPTION Gallery or find Gift link in ART Gallery > select item, corresponding variant if required & quantity > add to your cart > rinse-and-repeat > proceed to check-out.
  • Purchases for Wholesale Gifts and Merchant Options are made through this website; payments are made via PayPal. Please contact us for PayPal payments and shipping details if required.
  • Ordering & purchasing may be done by phone, email or post, but is only at the discretion of Irish Celtic Illuminations, please contact us for details & instructions. 

Considerations

If an order is for a special event, we would encourage you to give plenty of notice so that your item(s) can be prepared, produced, packaged and delivered in time.

Alternatives 

If you would like a hand-crafted item in an alternate size, colour, material, etc. please contact us and we will do our best to accommodate you.

If you have a request for an altogether new Gift item, i.e. a product we do not currently carry that is based on our designs, please contact us and we will do our best to accommodate you.

Minimum Order 

Retail: there is no minimum retail order through our web shoppe, however, please consider shipping fees.

Wholesale: there is currently no minimum for wholesale order through our web shoppe; however, please stay-tuned as this may change at any time

Out-of-Stock Items 

We make an effort to ensure all the items on our website and in our brochure are in stock at all times. In the event we do have an item that is out-of-stock, we will contact you immediately for instructions for an alternate item, hold-off on delivery, or etc.

Confirmation

Website customers will receive a confirmation via PayPal, and any important details regarding their order a.s.a.p after receiving said order via this web shoppe.

Need Assistance? 

Please contact us if you need any assistance with making a purchase. We are here to happily answer any question you may have about Jeff's art and our products, assist you with selecting just the right item for your circumstances, and guide you through the purchase process, etc. :)


FEES: VAT, TAXES, CUSTOM & DUTY


Shipping Fees 

Please read below regarding Shipping fees.

VAT 

Currently, we are not VAT registered, so that means we do not charge you VAT (a bonus for You, Dear Customer!).

International Fees 

Any International Fees in regard to Taxes, Custom or Duty Fees are the responsibility of the purchaser.


PAYMENT


How to Pay 

Payment for orders may be made through our website via PayPal.

Ordering & purchasing may be done by phone, email or post, but is only at the discretion of Irish Celtic Illuminations; please contact us for details & instructions.

Currency 

Payment for all orders is accepted in Euros only.

International Orders

Payment for Orders Made Outside the European Union: please obtain an International Money Order from your lending institution in Euros. If this is not possible, please contact us and we may make alternative arrangements.

Currency Conversion

Conversion of all foreign currencies to Euro are made as soon as we receive your order.

To view up-to-date currency conversion, please see: www.xe.com  and  www.irishtimes.com/business/exchange-rates.

Payment Methods

PayPal

We accept payment through the internet via PayPal. 

  • PayPal is how individuals and businesses send and receive money online. 
  • With PayPal, you can choose to pay using your credit card, debit card, bank account or PayPal balance.
  • PayPal allows you to make purchases securely without revealing your credit card number of financial information.
  • PayPal does not reveal your financial information to sellers.
  • Payments are made immediately, far quicker than sending cheques or money orders, thus reducing your order time.
  • When shopping at this site, select PayPal at checkout, and pay for your purchases with a credit card, debit card, bank account, or PayPal balance.
  • You do not need a PayPal account to use PayPal

Credit Cards & Debit Cards 

We currently do not have the facilities for receiving or giving payment by credit card or debit cards through this website, by fax, phone or post.

Cheques 

We may accept bank cheques, international bank cheques and international money orders made out in Euros...but this is only at the discretion of Irish Celtic Illuminations; please contact us for details & instructions. 

Mail-In Orders

Mail-in orders may be made...but this is only at the discretion of Irish Celtic Illuminations; please contact us for details & instructions.

If mail-in order is authorized, please complete the printable order form we provide, include appropriate payment method and send to: Irish Celtic illuminations, Shanvalleyard, Partry, Claremorris, Co. Mayo, Ireland.

  • Orders are prepared and dispatched immediately after order is received and cheques are cleared.
  • Please add at least seven days to overall order time if this payment method is used.

Automatic Deposit

Automatic Deposit is a payment option for our Wholesale customers. Please contact us for more details.

Processing & Dispatchment  

Orders will be processed and dispatched once full payment has been received; this is applicable for all payment methods.


PRODUCTION


Reduce, Re-use, Recycle

  • It is important to us that we make every effort to balance quality & competive pricing for our goods. 
  • We make a concerted effort to reduce our carbon footprint and help our country's ecomomy by sourcing our goods within Ireland when ever possible.
  • Wherever possible, we purchase recyclable and biodegradable materials to pack our orders.
  • We also try to re-use any packing materials we receive when we order supplies and merchandise, i.e. boxes, packing peanuts, bubble wrap, & etc.

 Made in Ireland

All items for sale on this website are Made in Ireland.

Quality Control

At Irish Celtic Illuminations we strive for excellent quality control when selecting items for your order and when packing it for shipping. 


PACKAGING


Packaging Materials 

Packing material fees are incorporated in the price of each item.

Handling Fees 

Order handling labour fees are incorporated in the price of each item.


SHIPPING


World Wide Shipping 

Our products are shipped to UK, Europe and the rest of the world.

Delivery Times & Methods

Considerations

If an order is for a special event, we would encourage you to allow us plenty of notice so that your item(s) and order can be prepared and delivered in time. If you are unsure, please contact us.

Conditions:

re: all original ART and CRAFTS

  • Made-to-Order: Please consider that all artwork and hand-crafts are made-on-order and require time to create. :) Approximate delivery times are below.
  • "Small-size" hand-crafts and artwork, i.e. items under €300: please allow 2 to 4 weeks delivery. These items will be shipped by standard post.
  • "Moderate-size" hand-crafts and artwork, i.e. items approximately €300, depending on size and intricacy: please allow 4 to 6 weeks for order to arrive. These items will be delivered via registered mail (within Ireland) and via the United Postal Service /UPS (outside of Ireland). Please note we will notify you if there is a change in shipping method.
  • "Larger-sized", custom handcrafts and original artworks, i.e. items above €300, depending on size and intricacy: please contact us and we will confirm e.t.a. Larger items will be delivered as above, however, "Extra Large-size" items, i.e. special commissions, may require special care with delivery and installation; in that case special arrangements for delivery in person may be arranged. Please contact us for more details regarding our Larger handcrafts and special commissions.
  • Please note, most hand-crafted orders may arrive much sooner than stated, and if the item is in-stock, it will be shipped immediately. However, once your order leaves our hands, we are very much at the mercy of An Post (the Irish National postal service) and, if relevant your country’s postal service &/or carrier service.

re: all GIFTS, i.e. greeting cards, art prints

  • All Orders under €10 value will be shipped using standard post.
  • Orders within the Republic of Ireland & Northern Ireland, and over €10 in value will be sent using Fast Line Carrier service.
  • All Orders outside Ireland, and above €10 in value will be shipped using standard An Post
  • Art Prints and Greeting Cards may take 3-4 days delivery within Ireland and 7-14 days delivery outside Ireland...
  • Please note, most hand-crafted orders may arrive much sooner than stated, and if the item is in-stock, it will be shipped immediately. However, once your order leaves our hands, we are very much at the mercy of An Post (the Irish National postal service) and, if relevant your country’s postal service &/or carrier service
  • Out-of-stock items may take longer for delivery. If your order includes an out-of-stock item we will contact you immediately and make alternative arrangements if necessary.

re: MERCHANT OPTIONS, i.e. all displays and display accessories

  • All orders shipped by us and under €10 value will be shipped using standard post.
  • All orders shipped by us and for within the Republic of Ireland & Northern Ireland, and over €10 in value will be sent using Fast Line Carrier service.
  • All orders shipped by us and for outside Ireland, and above €10 in value will be shipped using standard An Post
  • All drop-shipped items, i.e. items shipped directly to you from the manufacturer, will be shipped according to each particular suppliers policy...please contact us for more details.
  • Please note, displays and display items not in-stock may take up to 10 working-days delivery within Ireland or more if delivery is outside Ireland. Orders will usually arrive sooner in most cases, but once your order leaves our hands we are very much at the mercy of the suppliers carrier and, if relevant, your country’s postal service &/or carrier service. We will inform you of delivery times for displays and display accessories.
  • Out-of-stock items may take longer for delivery. If your order includes an out-of-stock item we will contact you immediately and make alternative arrangements if necessary.

Alternative Shipping Methods

Arrangements for alternative shipping methods may be made by request but is at the discretion of Irish Celtic Illuminations.

Delivery in Person 

Some orders within Ireland and UK may be delivered in person, in which case shipping fees may be waived, but this is entirely at the discretion of Irish Celtic Illuminations. 

Shipping Charges by Weight

Calculations

  • Shipping weight is calculated by adding the approximate, accumulative weight(s) of item(s), packaging materials and order literature, & etc.
  • Our shipping fees are calculated using the most current postal charges available.
  • An Post Postal rates are based on An Post (Irish post) rates and/or [international courrier service] when applicable * (please see Shipping Conditions sections above). Current rates are effective from July 2014
  • Please see: www.anpost.ie or contact us for more information about weight/shipping charges specific to your order and delivery circumstances.
  • If we can reduce the shipping fees in any way for your order (ex: consolidating or separating multiple items), we will do so and reimburse you.

Conditions:

re: all original ART and CRAFTS

Weight/shipping charges per item have been standardized based on calculations of item plus packaging, and are included in the Grand Total price of your order. * (please see sections above)

re: all GIFTS, i.e. greeting cards and art prints

Weight/shipping charges per item have been standardized based on calculations of item plus packaging, and are included in the Grand Total price of your order.

re: all MERCHANT OPTIONS, i.e. displays and display accessories

All orders shipped from us: Weight/shipping charges per item have been standardized based on calculations of item plus packaging, and are included in the Grand Total price of your order.

All orders drop-shipped directly to you from manufacturere: Weight/shipping charges per item have been standardized based on calculations of item plus packaging, and are included in the Grand Total price of your order (we have a standard weight plus packaging for each item from our manufacturers. Please note these fees may change at anytime).

Taxes, Custom & Duty Fees 

Taxes, Custom or Duty Fees are the responsibility of the purchaser.

Shipping Disclaimer 

We do our best to package every order in a manner that will protect the items inside. 

If you receive your order and it has been damaged, please contact us as soon as possible so we can determine the cause.

  • Unfortunately, we do not guarantee secure handling from the shipping services: 
  • Irish Celtic Illuminations does not take responsibility for lost, stolen or damaged items from delivery.
  • Issues that arise concerning lost, stolen or damaged items due to carrier fault, must be taken up with the respective postal service, and/or shipping carrier.

RETURNS, EXCHANGES & CREDIT


At Irish Celtic Illuminations we sincerely hope that you will be happy and satisfied with your purchase.

Order Errors & Quality Control 

At Irish Celtic Illuminations we strive for excellent quality control.

  • If by chance you receive the wrong item in your order, due to our error, please contact us immediately. We will review your order and amend the error as soon as possible; you will not be charged for returns or subsequent shipping fees
  • If by chance you receive an item that is flawed, has been damaged before packaging, before delivery or is damamaged because of packaging error, please contact us immediately. We will review your order, and amend the error as soon as possible; you will not be charged for return or subsequent shipping fees.

Change-of-Mind 

We realize that customers sometimes change their mind. Please read below for our conditions on returns, exchanges and credit...

Conditions:

re: all original ART and hand CRAFTS

  • Original artwork and hand-crafted items cannot be returned, exchanged or website-credited.
  • All sales of original artwork and hand crafts are final.
  • (Exceptions: please see Order Errors & Quality Control)

re: GIFTS, i.e. greeting cards, art prints

  • All returns, exchanges or credit are at the discretion of Irish Celtic Illuminations.
  • All queries on invoices will only be entertained if raised within 7 days of receipt of invoice (based on the estimated shipping time for goods). Please contact us for instructions.
  • We apologize, but we do not accept returns on art prints or greeting cards; exchanges or credit only
  • Customers are responsible for shipping fees for exchanged and credited items (except in the case of processing error and flawed or damaged goods before shipping).
  • Exchanges or credit may be allowed for the full price of the item(s), less shipping fees, provided the item(s) returned is in the original, packaged, new condition, within 10 days confirmation of exchange or credit.
  • Item(s) will only be accepted for exchange or credit if postmarked within 20 days of purchase.  
  • Item(s) sent back beyond 20 days or in a damaged and un-sellable condition will not be accepted.
  • Please send any exchanges well packaged, and if necessary, by insured mail; as well as any exchange information you receive from us.
  • (Exceptions: please see Order Errors & Quality Control)

re: MERCHANT OPTIONS, i.e. displays and display accessories 

  • Items shipped by us: all Return, Exchanges & Credit Conditions for GIFTS apply for MERCHANT OPTIONS, i.e. displays and display accessories.
  • Items drop-shipped directly to you from manufacturer: Please contact us regarding all Return, Exchanges & Credits for Merchant Options. Usually, our conditions are based on the conditions of the company that drop ships your item. Alternative arrangements may be made but are entirely at the discretion of Irish Celtic Illuminations; please contact us for details.
  • (Exceptions: please see Order Errors & Quality)

ART USAGE


Copyright

All artwork, designs and images are copyrighted and specific property of Jeff Fitzpatrick Adams and Irish Celtic Illuminations.

Permission

Non-Commercial Use

In order to use an image from our website for non-commercial purposes, please contact us for permission.

Commercial Use

  • Republication or reproduction of any artwork, design or image by any other graphic or craft service, whether it is in a book or in any other design resource, is strictly prohibited.
  • This type of usage requires Irish Celtic Illumination's permission, along with a contract and a set royalty fee. 
  • Please contact us if you would like information about bespoke designs and image licensing.
  • Thank You for respecting Irish Celtic Illuminations' copyright.

MISTAKES & CORRECTIONS


Please, pardon our blunders, after all, to err is to be human! If you notice a mistake or have a query about something that doesn't look right, please contact us and we'll iron out the wrinkles.

Irish Celtic Illuminations reserves the right to make revisions & corrections at any time on policies and the prices of goods on the Irish Celtic Illuminations Website, our Internetworks, and the Irish Celtic Illuminations Gift Brochure, Merchant Option Brochure & Supplements. 


Please contact us if you have any queries about our policies.

If you have any comments, questions or suggestions, please contact usThis website is for You, Dear Customer, we want your experience with us to be pleasant !

 

Thank You & have a nice day,

~Kind regards,

Jeff & Jenn

Irish Celtic Illuminations 

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Irish Celtic Illuminations Policies updated as of January 2015

©2015 Irish Celtic Illuminations

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