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RETURNS, EXCHANGES & CREDIT

At Irish Celtic Illuminations we sincerely hope that you will be happy and satisfied with your purchase.

Order Errors & Quality Control 

At Irish Celtic Illuminations we strive for excellent quality control.

  • If by chance you receive the wrong item in your order, due to our error, please contact us immediately. We will review your order and amend the error as soon as possible; you will not be charged for returns or subsequent shipping fees
  • If by chance you receive an item that is flawed, has been damaged before packaging, before delivery or is damamaged because of packaging error, please contact us immediately. We will review your order, and amend the error as soon as possible; you will not be charged for return or subsequent shipping fees.

Change-of-Mind 

We realize that customers sometimes change their mind. Please read below for our conditions on returns, exchanges and credit...

Conditions:

re: all original ART and hand CRAFTS

  • Original artwork and hand-crafted items cannot be returned, exchanged or website-credited.
  • All sales of original artwork and hand crafts are final.
  • (Exceptions: please see Order Errors & Quality Control)

re: GIFTS, i.e. greeting cards, art prints

  • All returns, exchanges or credit are at the discretion of Irish Celtic Illuminations.
  • All queries on invoices will only be entertained if raised within 7 days of receipt of invoice (based on the estimated shipping time for goods). Please contact us for instructions.
  • We apologize, but we do not accept returns on art prints or greeting cards; exchanges or credit only
  • Customers are responsible for shipping fees for exchanged and credited items (except in the case of processing error and flawed or damaged goods before shipping).
  • Exchanges or credit may be allowed for the full price of the item(s), less shipping fees, provided the item(s) returned is in the original, packaged, new condition, within 10 days confirmation of exchange or credit.
  • Item(s) will only be accepted for exchange or credit if postmarked within 20 days of purchase.  
  • Item(s) sent back beyond 20 days or in a damaged and un-sellable condition will not be accepted.
  • Please send any exchanges well packaged, and if necessary, by insured mail; as well as any exchange information you receive from us.
  • (Exceptions: please see Order Errors & Quality Control)

re: MERCHANT OPTIONS, i.e. displays and display accessories 

  • Items shipped by us: all Return, Exchanges & Credit Conditions for GIFTS apply for MERCHANT OPTIONS, i.e. displays and display accessories.
  • Items drop-shipped directly to you from manufacturer: Please contact us regarding all Return, Exchanges & Credits for Merchant Options. Usually, our conditions are based on the conditions of the company that drop ships your item. Alternative arrangements may be made but are entirely at the discretion of Irish Celtic Illuminations; please contact us for details.
  • (Exceptions: please see Order Errors & Quality)

Mistakes & Corrections

Please, pardon our blunders, after all, to err is to be human! If you notice a mistake or have a query about something that doesn't look right, please contact us and we'll iron out the wrinkles.

Irish Celtic Illuminations reserves the right to make revisions & corrections at any time on policies and the prices of goods on the Irish Celtic Illuminations Website, our Internetworks, and the Irish Celtic Illuminations Gift Brochure, Merchant Option Brochure & Supplements. 

Please contact us if you have any queries about our policies.

If you have any comments, questions or suggestions, please contact usThis website is for You, Dear Customer, we want your experience with us to be pleasant !

Thank You & have a nice day,

~Kind regards, Jeff & Jenn

Irish Celtic Illuminations 

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Irish Celtic Illuminations Policies updated as of January 2015

©2015 Irish Celtic Illuminations

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